Site Policies - FAQ
We want to answer
any questions you may have. Data Connections
offers Server Racks, Computer Cabinets and UPS Systems. We also offer
Electronic Enclosures, Server Cabinets, Rack Mount Cabinets, LAN Racks
and Remote KVM Switches.
Please check for your
questions below, if nothing seems to fit your need, please email
sales@dataconnectionsinc.com
and we will get back to you as soon as possible.
| General Information |
Order/Item Status |
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| Shipping, Returns and Tech Support |
Ordering and Credit Card Information |
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Who is Data Connections, Inc.
Since 1984, Data Connections,
Inc. has specialized in helping customers organize and manage their computer
equipment with the use of keyboard-video-mouse (KVM) switches and extension
products, technical computer furniture, LAN equipment cabinets, computer
racks and power protection equipment.
Being a certified, factory-trained reseller of both Avocent and Raritan KVM
switches, Data Connections, Inc. is proud to be "The KVM
Specialists". When you select a product from the website, Data Connections, Inc.
shows "Related Items", offering all items that work in tandem with the selected product.
At Data Connections, Inc. we are constantly on the lookout for new and emerging technologies and products.
We are committed to offer the most current and cutting-edge technology from the
industry's leading manufacturers, at the best available prices. We have a high regard for integrity and
enjoy the
reputation of providing excellent customer service.
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Purchasing Information
Every time you send us your credit card number and shipping information, we use the industry-standard Secure Sockets Layer
(SSL) technology to prevent the information from being intercepted. Look for the lock icon at the bottom of your browser
screen, indicating that your communication with our server is secure.
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Terms and Conditions
All products shipped FOB Point of Manufacture. Prices subject to change without notice.
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Warranty Information
- All Vendors
Data Connections, Inc. sells only brand new product. You will receive your purchase in the original manufacturer packaging
with their warranty information enclosed. All products carry Standard Warranties from their respective Manufacturers. Data
Connections, Inc. will support any warranty claim you may have with the original manufacturer, for the duration of the
warranty period, as long as you are the original customer of the product purchased from Data Connections, Inc. Warranty
periods vary in length by manufacturer, and are subject to their terms.
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Warranty Disclaimer
All product descriptions, specifications and photos are publicly provided by the product’s manufacturer, and are presented
by Data Connections, Inc. for reference only. All products' description, specification and appearance are subject to change
without prior notice. Data Connections, Inc. is not responsible for the accuracy of such description, specification, and/or
photo(s).
Data Connections, Inc. makes no warranties, either express or implied, as to any matter whatsoever, including, without limitation, the condition of the product, its merchantability, or its fitness for any particular purpose.
Data Connections, Inc. shall not be liable for loss of profit, loss of business, special or consequential damages, or other financial loss which may be caused by, directly or indirectly, the inadequacy of the product for any purpose or use thereof or by any defect or deficiency therein, even if
Data Connections, Inc. has been advised of the possibility of such damages or losses.
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Ordering Information
- Data Connections, Inc. has a high regard for integrity and enjoys the
reputation of providing excellent customer service.
- Orders received before 2 PM EST will be processed on the same business
day, and will typically ship within 1 to 2 business days (depending on
product availability).
- Orders received after 2 PM EST will be processed the same business day or
the following business day, and will typically ship within 1 to 3 business
days (depending on product availability).
- Some products may have longer lead times for shipping.
- When you place your order you will be e-mailed an Order Acknowledgement.
- We will do everything in our power to keep you up to date so you know what
the status of your order is. If you have any questions about your order,
please use our
contact
form.
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Shipping Information
Domestic Orders (USA)
Data Connections, Inc. currently offers a variety of shipping methods such as:
- UPS Ground
- UPS 3 Day
Select - (Guaranteed by UPS by end of day -- 3 days after shipping)
UPS 2nd Day
Air - (Guaranteed by UPS by end of day -- 2 days after shipping)
UPS 2nd Day
Air A.M. - (Guaranteed by UPS by 12:00 noon -- 2 days after
shipping)
UPS Next Day
Air Saver - (Guaranteed by UPS by 3:00 P.M. -- 1 day after shipping)
UPS Next Day
Air - (Guaranteed by UPS by 10:30 A.M. -- 1 day after shipping)
All LAN Furniture and Cabinets will ship via Motor Freight
When you provide your shipping address please make sure it is a physical address (no PO boxes please) and
is a valid shipping address. Also make sure there is a phone number where you can be reached during the day in case there is a delivery problem.
All shipping prices are our very best estimates and typically represent the actual final shipping charge. However, if the actual shipping charge is significantly larger than the estimated charge, we will increase the shipping charge and contact you before shipping the order, to get your approval. If you do not respond, we can't ship out the order.
All shipping prices are subject to change without prior notice.
If you have any questions regarding shipping, please use our
contact
form.
International Orders
Data Connections, Inc. is more than happy to ship anywhere in the world. Data
Connections, Inc. currently offers a variety of shipping methods such as:
- UPS Standard
- UPS Worldwide Expedited (if available)
- UPS Worldwide Express (if available)
- UPS Worldwide Express Plus (if available)
- Lyndon Air (freight fowarder)
Shipment time varies between 4-14 days, depending on the selected shipping method and on your location.
Your package may be held up in customs and may take longer to be delivered than we estimate.
International shipments might be subject to Duty, Brokerage fee, G.S.T., P.S.T. and other import taxes which will be collected from you by the shipping company upon delivery.
Data Connections, Inc. has no control over these charges and does not collect them. These charges are typically based on the value of the product.
When you provide your shipping address please make sure it is a physical address (no PO boxes please) and is
a valid shipping address. Also make sure there is a phone number where you can be reached during the day in case there is a delivery problem.
All shipping prices are our very best estimates and typically represent the actual final shipping charge. However, if the actual shipping charge is significantly larger than the estimated charge, we will increase the shipping charge and contact you before shipping the order, to get your approval. If you do not respond, we can't ship out the order.
All shipping prices are subject to change without prior notice.
If you have any questions regarding international shipping, please use our contact
form.
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Trademark Disclaimer
All trademarks or company names are property of their
respective companies and/or owners.
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Is a specific item in stock?
All products will ship directly from the Manufacturer. We will alert you when
items are on backorder.
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How can I track my order?
You will receive a email from us when your order has shipped. It will contain Tracking Numbers for you to track your
shipment. You can track your shipment from our website or go to
http://www.ups.com/tracking/tracking.html.
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Has my order shipped?
You will receive a email from us when your order has shipped. It will contain Tracking Numbers for you to track your
shipment. You can track your shipment from our website or go to
http://www.ups.com/tracking/tracking.html.
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I never received my order, now what?
Please contact us so we can help you
receive your order in a timely manner.
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There is something missing from my order
We apologize for the inconvenience. Please
contact us so we can correct the error. Indicate the order number and the items you believe are missing and we will
respond to you as soon as possible.
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My order was supposed to be here already, why isn't it here?
You can track your packages using the Tracking Numbers sent to you when your order ships. You can track your shipment from
our website
or go to http://www.ups.com/tracking/tracking.html.
Please contact us if you require further
assistance.
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What forms of shipping do you offer?
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UPS Ground
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UPS 3 Day Select
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UPS 2nd Day Air
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UPS Next Day Air
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All LAN Furniture
and Cabinets will ship via Motor Freight
We use UPS to ship both domestically and internationally. We offer all shipping methods that are available through UPS.
Click here for a detailed list of available shipping methods and levels of
service.
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Do you ship internationally?
Yes, via UPS Worldwide Express or Lyndon Air. Our online store only
computes domestic rates, so please
contact us if you would like a freight quote.
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When will my order ship?
We try our best to ship the same day it is ordered. Orders received before 2 PM EST will be processed on the same business
day, and will typically ship within 1 to 2 business days (depending on product availability). Some products may have
longer lead times for shipping.
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I got a package, but it isn't what I ordered, now what do I do?
We apologize for the inconvenience. Please
contact us so we can correct the error. Indicate the order number and the items you believe to have mistakenly
received. Make sure to provide all available information on the product, including brand name, name, and part number
(all should be read off the product). We will respond to you as soon as possible.
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What is the return policy?
All products carry Standard Warranties from their respective Manufacturers.
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I need to return an item, how do I do this?
Please call us or fill out our contact
form to request a RMA number.
If an item as been damaged in shipping:
Refuse delivery. If you have already accepted delivery --
contact
us immediately by either calling or filling out our contact form.
The product I've received doesn't work, it appears to be defective:
You will need to obtain a RMA (Return Merchandise Authorization) from
Data Connections, Inc. in order to return a product.
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I have a Sales or Customer Service related question
Please contact us
by phone or use the contact form indicating your sales or customer service related question in detail.
Data Connections, Inc. will respond to you in a timely manner.
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I have a Technical question, who do I ask?
Please contact us
by phone or use the contact form indicating your technical question in detail. A
Data Connections, Inc. technical staff member will respond to you as
soon as possible.
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What kind of Credit Cards do you accept?
Our online store only accepts Visa, MasterCard, Discover and American
Express. If you have another kind of Credit Card, please contact us.
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Do you accept purchase orders?
Yes, they can be faxed to 336-854-6211 or email them to sales@dataconnectionsinc.com.
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Do you accept Wire Transfers?
Yes, please contact us
if you would like to use this method.
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When will my credit card be charged?
Your Credit Card will be charged when we receive the order. We do this mainly to
make sure there is not a problem with the Credit Card before we ship the product.
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When will I be credited for a return?
You will receive credit once the Manufacturer has received the returned items back into inventory.
If you ordered with a Credit Card a credit will be applied to the number you
provided. Refund processing may take up to 2 weeks to complete.
Click here for more details on our return policy.
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The charge on my card isn't right.
We apologize for the inconvenience. Please
contact us, indicating the order number and why you believe you have been charged incorrectly. We will
respond to you as soon as possible.
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Do I have to pay sales tax?
For all product shipping within the states of North Carolina, South
Carolina and California, yes. If you are located in these three states the appropriate Sales
Tax will be applied at checkout.
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Can I get a copy of my receipt/invoice?
A receipt/invoice is mailed out when the order ships. If you need another copy please fill out our
contact
form to request another one. We'll be glad to be of service.
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